We’ve introduced the Flex Add-On and Flex Lite to give athletes more flexibility and peace of mind in case of unexpected changes. It offers a simple way to request a refund or make changes to your ticket up to 1 day before the race.
Or, if you are absolutely certain you will make it and want a more cost-effective option, you can purchase a ticket without the Flex Add-On.

Here’s what you need to know when purchasing with or without the Flex Lite or Flex Add-On:

*Charity tickets are available with Lite Flex or No Flex add-on options only. The Flex Add-on (that includes refunds) is not possible.
*The Flex Add-on can only be purchased at point of purchase it cannot be added to your post purchase.
*Tickets purchased within 6 weeks of an event are not eligible for the Flex Add-on and are therefore non-refundable. However, the Lite Flex Add-on is available for tickets purchased up to 1 day out.
*The Sportograf Photo Package is only refundable when purchased together with an athlete ticket and the Flex Add-on.
*Name change option possible until 7:59AM (event timezone) 1 day before race day.

LITE FLEX ADD-ON

Keep it simple and stay flexible.
• 1 name change, per ticket, up to 7:59 AM event local time 1 day before your race.
• Substitution Rule: The substitute athlete must be the same gender as the person they are replacing (e.g., Male for Male, Female for Female).
• NO refunds.
• NO transfers to another event.

Perfect for: Athletes who want a safety net in case plans change. If you can’t attend, you can easily find a substitute and update the participant name. No hassle, no extra cost.

FLEX ADD-ON

The full flexibility package.
• 100% refund* up to 7:59 AM event local time, 31 days before your race.
• 50% refund* up to 7:59 AM event local time, 7 days before your race.
• 1 name change up to 7:59 AM event local time, 1 day before your race.
• Substitution Rule: The substitute athlete must be the same gender as the person they are replacing (e.g., Male for Male, Female for Female).
• NO transfers to another event.

*Refunds exclude Flex and Service Fee.

Perfect for: Athletes who want maximum flexibility. No matter what happens, you can receive a refund without needing to find a replacement.

SPORTOGRAF

Our Official Photography Partner, Sportograf, uses facial recognition to find your race photos. About 48 hours after your race, you can view all your pictures on sportograf.com. Just upload a selfie to see every photo captured of you during the event!Did you pre-purchase your Sportograf package?

• Go to sportograf.com/en and search for the respective HYROX event.
• Enter the email address you used for race entry and click “Send Validation Link.”
• Check your inbox for the email titled “Validation successful – Search for your images now” and click “Validate and Search.”
• Upload a selfie.
• Select “Buy Foto-Flat.”
• Enter your Sportograf Ticket ID (below the barcode on your ticket) at checkout to bring the total to £0.

Forget to pre-purchase your photos?

Don’t panic, Sportograf captures everyone during the race, simply upload a selfie after your race and purchase your photos directly from the website.

Important: To find your Sportograf redemption Ticket ID, you must first personalise your ticket. Simply log in to your HYROX account and complete personalisation.

AIA EXCLUSIVE DEALS

SIGN UP FOR COMPLIMENTARY RACE PROTECTION

Get the ultimate peace of mind while pushing your limits at HYROX! As a valued participant or spectator, you are eligible for a complimentary AIA Protect 360 coverage (IV) from AIA Singapore — ensuring that you stay protected against accidental injuries.

Details to sign up are on tickets and registration confirmation email.

NOTE: This exclusive offer is available to all Singapore residents aged 18 to 65 (age last birthday). Please refer to the campaign terms and conditions for full details.

GET YOUR HYROX TICKETS FOR LESS WITH PAYLATER BY GRAB & GRABPAY

Unlock up to 10% off your tickets with PayLater by Grab & GrabPay:
10% off (min. $100 spend, capped at $12) when you opt to ‘Pay next month’ or ‘Pay in instalments’. Enter code: PAYLATERHYROX at the GrabPay checkout page.
5% off (min. $100 spend, capped at $6) when you opt to ‘Pay in full now’. Enter code: GRABPAYHYROX at the GrabPay checkout page.

New to PayLater? Here’s a bonus — should redemptions for the above promos run out, you can still use ‘PAYLATER35’ to enjoy $35 off your tickets (min. $500 spend) when you opt to pay with instalments!

Promo T&Cs:

Promo is valid from 2 June – 27 November 2026, while redemptions last. Limited redemptions apply. Promo is not valid in conjunction with any other discounts, offers, privileges, promotions and vouchers. PayLater by Grab is only valid for eligible users in Singapore. A monthly processing fee of 0.75% applies to 8- and 12-month instalment options. Other T&C apply.