We’ve introduced the Flex Add-On and Flex Lite to give athletes more flexibility and peace of mind in case of unexpected changes. It offers a simple way to request a refund or make changes to your ticket up to 1 day before the race.
Or, if you are absolutely certain you will make it and want a more cost-effective option, you can purchase a ticket without the Flex Add-On.

Here’s what you need to know when purchasing with or without the Flex Lite or Flex Add-On:

*Charity tickets are available with Lite Flex or No Flex add-on options only. The Flex Add-on (that includes refunds) is not possible.
*The Flex Add-on can only be purchased at point of purchase it cannot be added to your post purchase.
*Tickets purchased within 6 weeks of an event are not eligible for the Flex Add-on and are therefore non-refundable. However, the Lite Flex Add-on is available for tickets purchased up to 1 day out.
*The Sportograf Photo Package is only refundable when purchased together with an athlete ticket and the Flex Add-on.
*Name change option possible until 7:59AM (event timezone) 1 day before race day.

LITE FLEX ADD-ON

Keep it simple and stay flexible.
• 1 name change, per ticket, up to 7:59 AM event local time 1 day before your race.
• Substitution Rule: The substitute athlete must be the same gender as the person they are replacing (e.g., Male for Male, Female for Female).
• NO refunds.
• NO transfers to another event.

Perfect for: Athletes who want a safety net in case plans change. If you can’t attend, you can easily find a substitute and update the participant name. No hassle, no extra cost.

FLEX ADD-ON

The full flexibility package.
• 100% refund* up to 7:59 AM event local time, 31 days before your race.
• 50% refund* up to 7:59 AM event local time, 7 days before your race.
• 1 name change up to 7:59 AM event local time, 1 day before your race.
• Substitution Rule: The substitute athlete must be the same gender as the person they are replacing (e.g., Male for Male, Female for Female).
• NO transfers to another event.

*Refunds exclude Flex and Service Fee.

Perfect for: Athletes who want maximum flexibility. No matter what happens, you can receive a refund without needing to find a replacement.

Our Official Photography Partner, Sportograf, uses facial recognition to find your race photos. About 48 hours after your race, you can view all your pictures on sportograf.com. Just upload a selfie to see every photo captured of you during the event!

Did you pre-purchase your Sportograf package?

• Go to sportograf.com/en and search for the respective HYROX event.
• Enter the email address you used for race entry and click “Send Validation Link.”
• Check your inbox for the email titled “Validation successful – Search for your images now” and click “Validate and Search.”
• Upload a selfie.
• Select “Buy Foto-Flat.”
• Enter your Sportograf Ticket ID (below the barcode on your ticket) at checkout to bring the total to £0.

Forget to pre-purchase your photos?

Don’t panic, Sportograf captures everyone during the race, simply upload a selfie after your race and purchase your photos directly from the website.

Important:

To find your Sportograf redemption Ticket ID, you must first personalise your ticket. Simply log in to your HYROX account and complete personalisation.